Frequently Asked Questions
What is Hisense Customer Portal?
Hisense Customer Portal is a system interface where the customer may enjoy the following
- One Time Account Creation
- Product Warranty Registration
- Request for service anytime anywhere
- Be updated with the status of the service request
- Get free updates/offers/promotions.
- One Time Account Creation
- Product Warranty Registration
- Request for service anytime anywhere
- Be updated with the status of the service request
- Get free updates/offers/promotions.
I did not receive the email verification?
Check you junk/spam folders
How can I retrieve the password of my portal?
What if I forgot the password of the email I registered to the portal?
Contact the customer service at [email protected] or (02) 88356701 to retrieve your account
What if I forgot the email I used to register in my portal?
Contact the customer service at [email protected] or (02) 88356701 to retrieve your account
Can request for home service? if our unit is for carry-in basis.
Yes, there will just be a transporation fee.
Can I register without an email address?
No, email address is required during portal registration and service request to any of our authorized service center.
Where can I find my Serial Number?
Can be found at the back of the actual unit; side of the box; warranty card
What if I cant find the dealer where I purchase the unit?
You may select "Others" from the Dealer List
Can I register my old Hisense unit?
Yes, as long as it is purchase from 2018 and up. For older models please contact [email protected] or (02) 88356701
What if I lost my receipts?
You may ask a certificate of proof of purchase from the dealer where you bought your unit
Where is your Service Centers?
I got a replacement unit, what should I upload in my receipt/sales invoice image
All you need to attach is the picture of your aknowledgement receipt or delivery receipt upon acceptance of the new unit
Can I register my Devant unit to my Hisense portal account?
Yes, you may register your Devant products to your Hisense customer portal account.
Is the customer portal an app that can be dowloaded?
No, it's not a mobile app
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CALL
Manila Hotline:
Globe Line:
Smart Line:
(02) 8835-6701
0917-706-4713
0966-549-5567
0999-223-5389
SMS
Globe Line:
Smart Line:
0917-706-4713
0999-223-5389
E-Mail